Finsbury Park Man And Van Terms and Conditions
These Terms and Conditions set out the basis on which Finsbury Park Man and Van provides moving, delivery, removal, and related transport services to customers in the UK. By making a booking, confirming an estimate, or allowing our team to begin work, you agree to be bound by these terms. If you do not agree, you should not proceed with the service.
Throughout these terms, references to “we”, “us”, and “our” mean Finsbury Park Man and Van. References to “you” and “your” mean the customer, hirer, or any person acting on behalf of the customer. These terms apply to all services supplied under the Finsbury Park man and van name, whether booked for domestic, commercial, or single-item transport work.
We aim to provide a professional and reliable man and van service, but the exact scope of each job may vary depending on the items to be moved, access conditions, vehicle size, and timing. Any quotation, estimate, or booking confirmation should be read together with these terms. Where there is any conflict, the booking confirmation or written agreement will take priority only to the extent of the specific service details stated there.
Booking process begins when you provide us with accurate details about the collection and delivery points, the items to be moved, the preferred date and time, access issues, and any special handling requirements. We may ask for photos, inventory details, or other information to help us assess the work. A quote is usually based on the information supplied by you, and if that information is incomplete or inaccurate, the price and timing may need to be revised.
A booking is only confirmed once we have accepted your request and, where required, received any deposit or advance payment. We reserve the right to refuse or cancel a booking before the service begins if we reasonably believe the job cannot be carried out safely, lawfully, or within the agreed conditions. Any scheduled arrival time is an estimate unless we have expressly agreed a fixed time.
You are responsible for ensuring that all items are ready for collection at the agreed time, correctly packed where necessary, and accessible for loading. If parking permits, building access permissions, lift reservations, or site entry arrangements are needed, you must arrange these in advance unless we have expressly agreed to do so on your behalf. Delays caused by access issues, unprepared items, or inaccurate instructions may lead to waiting charges, additional labour costs, or a revised completion time.
Payments must be made in accordance with the price and payment method confirmed at the time of booking or on completion of the job. Unless otherwise agreed in writing, our fees are due immediately after the service is completed. Where a deposit has been taken, it will be offset against the final balance. We may also require part or full payment in advance for certain jobs, including time-sensitive, large, or high-risk moves.
All prices are based on the agreed scope of work and may change if the actual service differs from the original booking, including changes to volume, distance, access, waiting time, stair carries, extra stops, or additional items not previously disclosed. Any extra charges will be explained as soon as reasonably possible. If payment is not made on time, we may suspend future services, charge reasonable recovery costs, or take other lawful steps to recover the outstanding amount.
Unless stated otherwise, quoted prices are exclusive of any third-party charges such as congestion, tolls, parking, storage fees, or disposal costs. Where these apply, they may be added to your invoice. You are responsible for paying any amounts that become due because of your instructions, delays, inaccurate information, or any request to change the agreed service.
Cancellations and amendments must be made as soon as possible. If you cancel after booking confirmation, we may charge a cancellation fee to cover lost time, administration, or costs already incurred. The amount charged may depend on how much notice you give and whether the vehicle, staff, or equipment have already been allocated to your job. For short-notice cancellations, the full fee may be payable.
If you wish to amend the booking, we will do our best to accommodate changes, but any amendment is subject to availability and may affect the price. This includes changes to the date, time, load size, route, or service type. If we have already arrived at the collection point and are unable to complete the job because of cancellation, lack of access, or unsuitable conditions, you may be charged for our attendance and waiting time.
We may cancel or reschedule a booking where necessary due to vehicle breakdown, severe weather, traffic disruption, staff illness, unsafe conditions, or other circumstances beyond our reasonable control. In such cases, we will aim to notify you promptly and arrange a new time where practical. Our liability for cancellation caused by events outside our control is limited to refunding any payments made for services not yet performed, where appropriate.
Service standards and customer responsibilities require that you give us clear, lawful, and accurate instructions. You must ensure that the goods to be moved are your property, or that you have authority from the owner to arrange the move. You must also ensure that the items are not prohibited, dangerous, illegal, or unsuitable for transport without special declaration and agreement. We may refuse to carry any item that we reasonably believe is unsafe or unlawful.
You are responsible for protecting fragile, valuable, or sentimental items unless we have expressly agreed in writing to provide specialist packing or handling. We recommend that you secure insurance for goods in transit where appropriate. While we will take reasonable care when handling your belongings, normal wear, pre-existing damage, or goods packed by you may not be covered by us. If you request dismantling, assembly, or repositioning of furniture, this will only be undertaken at your risk unless agreed otherwise.
Liability is limited to losses or damage caused directly by our proven negligence or breach of contract. We will not be responsible for indirect or consequential losses, including loss of profit, loss of business, missed appointments, or inconvenience, to the fullest extent permitted by law. We are not liable for damage caused by defective goods, poor packing, hidden faults, unsuitable access, or instructions given by you or your representative. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.
Waste regulations apply to any removal, disposal, clearance, or transport of waste or unwanted items. We operate in line with UK waste law and expect customers to comply with all legal requirements relating to controlled waste, waste transfer, and duty of care. You must tell us in advance if any item is waste, reusable, recyclable, contaminated, or potentially hazardous. We may refuse any waste that requires specialist licensing, containment, or disposal arrangements.
Where we agree to remove waste, you confirm that the waste is from a lawful source and has been correctly described. You remain responsible for ensuring that materials are not mixed in a way that breaches disposal rules or creates safety risks. If we are acting as a carrier, you must provide truthful information about the nature of the load. We may ask for declarations, photographs, or other details before accepting waste for transport.
Any customer requesting disposal services agrees that waste will be managed only through lawful routes and in accordance with applicable regulations. You must not ask us to dump, abandon, or mishandle waste. If we reasonably suspect that waste is illegal, hazardous, or misdescribed, we may stop the service immediately and notify the relevant authorities where required by law. Any costs, penalties, or losses arising from inaccurate waste information provided by you may be charged to you.
Property access, delays, and completion depend on the conditions at the collection and delivery points. You must ensure that access routes are safe and suitable for the work agreed. If we cannot safely complete the service because of blocked access, missing parking arrangements, structural restrictions, or other obstacles, we may wait, rearrange the work, or treat the job as cancelled by you. Additional labour may be charged where the situation requires more time than originally booked.
We will use reasonable care to complete the service as agreed, but time estimates are approximate unless expressly confirmed as fixed. Delays due to traffic, road closures, weather, or third-party actions are outside our control. If we need to store goods temporarily because delivery cannot be completed, any storage or redelivery costs may be payable by you. Once items have been delivered to the agreed location, responsibility for them passes to you or your authorised recipient, except where a legal claim for loss or damage applies.
Complaints and claims should be raised as soon as possible after the issue arises and, where practical, before the team leaves the site. You must give us a reasonable opportunity to inspect any alleged damage or issue. Claims that are not reported promptly may be harder to investigate. We may request photographs, written details, proof of value, or other supporting information before assessing a claim. Any accepted claim may be limited to repair, replacement, or a refund at our discretion, subject to your statutory rights.
Data, communication, and records mean that we may keep records relating to bookings, invoices, service details, and communications for business, legal, and administrative purposes. We may contact you by phone, email, or text regarding the service, including confirmations, updates, changes, or payment matters. We will handle personal data in line with applicable UK data protection law and only for legitimate business purposes connected with the service.
Force majeure applies where we are unable to perform or delay performance due to events outside our reasonable control, including extreme weather, fire, accident, road incidents, strikes, government restrictions, or interruption of utilities or transport networks. In those circumstances, we will not be liable for failure or delay caused by the event, though we will try to resume or rearrange the service where possible. If the event continues for an extended period, either party may be entitled to cancel the affected booking without further liability, except for amounts already due for work completed.
Governing law and jurisdiction are governed by the laws of England and Wales. Any dispute arising from or connected with these Terms and Conditions, the booking, or the services provided by Finsbury Park Man and Van shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect. These terms constitute the entire agreement between the parties in relation to the relevant service, unless varied in writing by us.