Finsbury Park Man and Van Privacy Policy

This Privacy Policy explains how Finsbury Park Man and Van collects, uses, stores and protects personal data about customers and prospective customers. It applies to all individuals who use, or enquire about using, Finsbury Park Man and Van services in the Finsbury Park area and surrounding locations.

1. Who this Privacy Policy applies to

This Privacy Policy applies to all Finsbury Park Man and Van customers and anyone who contacts us to request information, quotations, bookings, or support relating to our man and van, moving, or related services in the Finsbury Park area. By providing personal data to us, you acknowledge that it will be processed in accordance with this Privacy Policy and applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

2. Personal data we collect

We only collect personal data that is necessary for the provision and administration of our services. The types of personal data we may collect include:

Identification and contact details such as full name, address, service addresses, postcode, and preferred contact details such as mobile number or other telephone number.

Booking and service information such as collection and delivery addresses, property access details, parking information, dates and times of moves, inventory details and special handling instructions.

Payment and transaction data such as payment confirmations, partial card details as provided through payment processors, amounts paid, dates of payment and invoice information. We do not store full card numbers or security codes where payment is processed through third-party payment providers.

Communication data such as enquiries, messages, feedback, complaints and other communications you send to us via enquiry forms, messaging applications, telephone, or other communication channels.

Technical and usage data such as basic device and browser information, IP address, and usage statistics where collected through website analytics tools, cookies or similar technologies.

3. How we collect personal data

We collect personal data directly from you when you contact us to request a quote, make a booking, amend or cancel a booking, or communicate with us in relation to our services. This may be done via telephone, online forms, messaging applications, or in person.

We may also collect personal data automatically when you visit our website, including through the use of cookies and similar technologies. This may include technical information about your device, browser, and how you interact with our site.

4. Lawful bases for processing

We process your personal data only when we have a valid lawful basis to do so under data protection law. Depending on the context, the lawful bases we rely upon include:

Performance of a contract. We process personal data that is necessary to provide you with our services, including arranging and carrying out collections and deliveries, managing bookings, issuing invoices and handling customer service.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes using data for service improvement, internal record keeping, fraud prevention, and responding to enquiries or complaints.

Legal obligations. We may process and retain certain personal data to comply with legal and regulatory requirements, such as tax and accounting rules, and to respond to lawful requests from authorities.

Consent. Where required, we may rely on your explicit consent to process certain personal data, for example for optional marketing communications. You can withdraw your consent at any time.

5. How we use personal data

We use the personal data we collect for the following purposes:

To provide and manage our services, including assessing your requirements, providing quotes, confirming bookings, planning routes, and carrying out moves.

To communicate with you about your enquiries and bookings, including sending confirmations, updates, changes, and service-related notifications.

To process payments, issue invoices, manage refunds where applicable, and maintain accounting and financial records.

To respond to complaints, disputes, claims or other customer service issues, and to resolve operational problems.

To manage our business operations, improve our services, monitor performance, and train staff.

To comply with legal obligations and cooperate with law enforcement or regulatory authorities where required.

To send occasional service updates or marketing communications where you have given consent or where permitted by law. You can opt out of marketing at any time.

6. Data sharing and processors

We do not sell your personal data. We may share personal data with trusted third parties where necessary for the purposes described in this Privacy Policy. Such recipients act as data processors or, in some cases, as independent controllers.

Data processors may include providers of booking and scheduling systems, payment processing services, cloud storage and hosting services, customer relationship management tools, communication platforms, and professional advisers such as accountants or legal advisers.

Where we use third-party processors, we require them to protect your personal data, use it only in accordance with our instructions and applicable law, and maintain appropriate security measures.

We may also share personal data with authorities, regulators, law enforcement or legal representatives where necessary to comply with legal obligations, protect our rights, or respond to legal claims.

7. International transfers

Some of our service providers may process personal data outside the United Kingdom or the European Economic Area. Where this occurs, we take steps to ensure that your personal data is protected in line with applicable data protection laws. This may include using standard contractual clauses or ensuring that transfers are made to countries with an adequacy decision or other legally recognised safeguards.

8. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements.

In general, contact details, booking information, invoices and transaction records are kept for a period that allows us to manage queries, disputes and statutory record-keeping obligations. After the relevant retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

9. Data security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricted access to personal data, use of secure systems and appropriate staff training.

While we strive to protect your personal data, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security, but we continuously review and improve our practices.

10. Your data protection rights

Under data protection law, individuals have a number of rights in relation to their personal data. Subject to certain conditions and exemptions, you may have the right to:

Access your personal data and receive a copy of the information we hold about you.

Request correction of inaccurate or incomplete personal data.

Request erasure of your personal data where there is no compelling reason for us to continue processing it.

Object to the processing of your personal data where we rely on legitimate interests, including for direct marketing.

Request restriction of processing of your personal data in certain circumstances.

Request the transfer of your personal data to you or another service provider where technically feasible.

Withdraw consent where we rely on consent as the lawful basis for processing. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

If you wish to exercise any of these rights, please contact us using the usual communication channels you use to reach Finsbury Park Man and Van. We may need to verify your identity before responding to your request.

11. Complaints

If you are dissatisfied with how we handle your personal data, you can contact us so that we can try to resolve your concerns. You also have the right to lodge a complaint with the data protection supervisory authority in the United Kingdom.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service offerings. Any changes will be posted in the latest version of this Privacy Policy. You should review this page periodically to stay informed about how we handle personal data.

This Privacy Policy applies to all Finsbury Park Man and Van customers and prospective customers in the Finsbury Park area and will continue to apply unless replaced by a more recent version.