Finsbury Park Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Finsbury Park Man and Van provides man and van and removal services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 "Company" means Finsbury Park Man and Van, the provider of the removal and man and van services.

1.2 "Customer" means the individual, business, or organisation that books or uses the services of the Company.

1.3 "Services" means any man and van, removal, transportation, loading, unloading, packing, or related services that the Company agrees to provide.

1.4 "Goods" means any personal effects, furniture, equipment, belongings, or other items that are the subject of the Services.

1.5 "Service Area" means the areas within which the Company offers its removal and man and van services, including but not limited to Finsbury Park and surrounding districts, as determined by the Company from time to time.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial customers, including local moves, small removals, student moves, office moves, and item collection and delivery within the United Kingdom.

2.2 The Company reserves the right to refuse to carry any Goods that it considers to be dangerous, illegal, hazardous, inadequately packaged, or otherwise unsuitable for transportation.

2.3 The Company does not undertake to dismantle or reassemble furniture or equipment unless expressly agreed in advance. Any such work is provided at the Customer's risk.

2.4 The Customer is responsible for ensuring that the Services booked are appropriate for the type, size, and quantity of Goods and for the access conditions at each address.

3. Booking Process

3.1 Bookings can be made by the Customer via the Company's accepted booking channels as indicated from time to time. A booking is not confirmed until the Company has acknowledged and accepted it.

3.2 When making a booking, the Customer must provide accurate and complete information, including but not limited to:

(a) the collection and delivery addresses;

(b) details of access restrictions such as parking limitations, stairs, narrow staircases, lifts, or congestion zone charges;

(c) the nature, approximate quantity, and approximate weight of the Goods;

(d) any special handling requirements, fragile items, or items of high value;

(e) preferred date and time for the Services and any time restrictions.

3.3 The Company will provide an estimate or quotation based on the information supplied by the Customer. The Company reserves the right to amend the price if the information provided is inaccurate or incomplete, or if the scope of the Services changes.

3.4 Any time or date agreed for carrying out the Services is an estimate only and not guaranteed, although the Company will use reasonable efforts to meet agreed times.

4. Pricing and Payments

4.1 Prices may be quoted on a fixed fee, hourly rate, or minimum charge basis, as notified to the Customer at the time of booking.

4.2 Unless otherwise agreed in writing, hourly rate bookings are charged from the time the vehicle and team are scheduled to arrive at the collection address until the time the job is completed at the final delivery point, including any waiting time caused by the Customer.

4.3 The Customer is responsible for all additional charges reasonably incurred in providing the Services, including but not limited to parking charges, tolls, congestion or clean air zone charges, ferry fees, storage charges, delays caused by incorrect information, and any extra labour requested or required on the day.

4.4 The Company may require a deposit or full payment in advance to secure a booking. Any required deposit, payment schedule, or payment terms will be communicated to the Customer at the time of booking.

4.5 Unless otherwise stated, all prices are exclusive of VAT or other applicable taxes, which shall be added where required by law.

4.6 Payment must be made using the payment methods accepted by the Company. The Customer must ensure that full payment is made by the due date. The Company reserves the right to withhold or suspend Services or to retain Goods until full payment has been received.

4.7 If payment is not made when due, the Company may charge interest on overdue amounts at the statutory rate and recover any reasonable costs incurred in recovering the debt.

5. Cancellations and Amendments

5.1 The Customer may cancel or amend a booking by notifying the Company through an accepted communication method.

5.2 If the Customer cancels a booking, the following cancellation charges may apply, unless otherwise agreed:

(a) Cancellation more than 48 hours before the scheduled start time: no cancellation fee, any deposit may be refunded at the Company's discretion;

(b) Cancellation between 24 and 48 hours before the scheduled start time: up to 50 percent of the quoted price may be charged;

(c) Cancellation less than 24 hours before the scheduled start time or failure to be available at the agreed time and place: up to 100 percent of the quoted price may be charged.

5.3 If the Customer wishes to change the date, time, addresses, or scope of the Services, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Any changes may result in a revised price.

5.4 The Company reserves the right to cancel or postpone the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, illness, or other operational issues. In such cases, the Company's liability will be limited to offering a re-scheduled appointment or a refund of any amounts paid for Services not provided.

6. Customer Responsibilities

6.1 The Customer must ensure that:

(a) the Goods are properly and securely packed, except where packing services are explicitly provided;

(b) all valuable, fragile, or delicate items are clearly identified and appropriately protected;

(c) all appliances are disconnected, defrosted, drained, and prepared for transit in accordance with the manufacturer’s instructions;

(d) there is adequate access to the property, including parking space for the vehicle, and that any necessary permits have been obtained in advance;

(e) the Company’s team has free and safe access to the premises at both collection and delivery locations.

6.2 The Customer or an authorised representative must be present at both collection and delivery addresses to supervise the Services, provide instructions, and check that all Goods are loaded and unloaded. The Company shall not be responsible for any loss or damage arising from a failure of the Customer to be present or properly supervise.

6.3 The Customer must not request the Company’s staff to undertake any illegal activities or unsafe practices, including moving Goods through unsafe routes, lifting items beyond safe manual handling limits, or transporting prohibited items.

7. Excluded and Prohibited Items

7.1 Unless expressly agreed in writing, the Company will not carry or be responsible for:

(a) cash, bonds, securities, or other negotiable instruments;

(b) jewellery, watches, precious metals, or stones;

(c) items of exceptional value, including art, antiques, or collections;

(d) animals, plants, or perishable goods;

(e) hazardous, flammable, explosive, or corrosive materials, including gas cylinders, paint, fuels, and chemicals;

(f) illegal items or substances.

7.2 If such items are included without the Company's knowledge, the Company shall have no liability for any loss, damage, or deterioration, and the Customer shall indemnify the Company against any resulting claims, fines, or penalties.

8. Waste and Disposal Regulations

8.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier unless specifically stated and does not remove household refuse or trade waste as part of standard removal services.

8.2 If the Customer requests the removal or disposal of items, the Company will only dispose of Goods at authorised facilities or by arrangement that complies with relevant regulations.

8.3 The Customer must not present waste or items for disposal that are classed as controlled, hazardous, or prohibited materials unless this has been expressly agreed in advance and any additional regulatory requirements and charges have been accepted.

8.4 The Customer remains responsible for any Goods left behind at the premises and for ensuring that any waste left on site complies with local regulations. The Company is not responsible for fines or penalties arising from waste or items the Customer failed to dispose of appropriately.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods shall be limited as set out in these Terms.

9.2 The Company’s total liability for loss or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a fair market value of the damaged or lost item up to a reasonable per-job limit as determined by the Company, unless additional cover has been agreed in writing.

9.3 The Company shall not be liable for:

(a) loss or damage resulting from the Customer’s failure to pack items properly or to prepare appliances, furniture, or equipment adequately;

(b) normal wear and tear, minor cosmetic damage, or damage to furniture that is inherently weak, already defective, or not suitable for transport;

(c) damage to Goods where the Customer or a person acting on the Customer’s behalf handles, loads, or unloads items against the Company’s advice;

(d) loss or damage arising from circumstances beyond the Company’s reasonable control, including but not limited to weather, traffic, road closures, or public disturbances;

(e) indirect or consequential losses, such as loss of profit, loss of use, or loss of opportunity.

9.4 The Customer must inspect the Goods upon delivery and notify the Company of any visible loss or damage as soon as reasonably practicable and, in any event, within a reasonable period after the completion of the Services. Any claim must include reasonable evidence of the loss or damage.

9.5 Nothing in these Terms shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited by law.

10. Delays and Waiting Time

10.1 The Company will use reasonable efforts to arrive at the agreed time, but arrival times are estimates and may be affected by traffic, weather, or other factors beyond the Company’s control.

10.2 If the Customer causes delays, including but not limited to failure to provide access, incomplete packing, or waiting for keys, the Company may charge for waiting time at the applicable hourly rate.

11. Insurance

11.1 The Company maintains appropriate business insurance in connection with the provision of its Services. Details of cover can be made available on request.

11.2 The Customer is encouraged to arrange additional insurance cover for high-value or especially fragile items, or where the Customer considers the Company’s standard limits to be insufficient.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that the Company has an opportunity to investigate and, where appropriate, resolve the matter.

12.2 Complaints regarding loss or damage to Goods should be made promptly and supported by photographs, descriptions, and any relevant documentation.

13. Data Protection

13.1 The Company may collect and process personal data relating to the Customer in order to provide the Services, manage bookings, process payments, and handle communications.

13.2 The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom and will take reasonable steps to keep personal data secure.

14. Termination

14.1 The Company may terminate or suspend the provision of Services immediately if the Customer:

(a) fails to pay any amount due by the required date;

(b) behaves in an abusive, threatening, or unsafe manner towards the Company’s staff;

(c) requests services that are illegal or unsafe;

(d) is in material breach of these Terms.

14.2 In the event of termination, the Customer shall remain liable for any Services already provided and any applicable cancellation charges.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, their subject matter, or formation.

16. General Provisions

16.1 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, representations, or agreements.

16.2 If any provision of these Terms is found to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

16.3 The Customer may not assign or transfer any of their rights or obligations under these Terms without the Company’s prior written consent.

16.4 No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that right or remedy.

16.5 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.